Return Policy
Last Updated: January 2025
Service Cancellation
If you need to cancel a scheduled event decoration service, please contact us at least 7 days in advance of your event date. Cancellations made within 7 days of the scheduled event may be subject to a cancellation fee based on the work already completed and materials ordered.
If you cancel a service before it has been performed, any deposits or payments made will be refunded in accordance with our cancellation policy and Australian consumer protection laws, minus any non-refundable costs already incurred.
Refund Process
Refunds for cancelled services will be processed within 10 business days of cancellation approval. Refunds will be issued to the original payment method used for the purchase.
Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's processing times. We will notify you via email once the refund has been processed.
Decoration Items
For decorative items and props that are purchased rather than rented, returns may be accepted within 14 days of purchase, provided items are unused, in original condition, and in their original packaging. Custom-made or personalised items are not eligible for return unless defective.
Items that have been used, damaged, or show signs of wear cannot be returned. If you received a defective or incorrect item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs, at no charge to you.
Rental Equipment
For rental equipment and decorative items, standard rental terms apply. Equipment must be returned in the same condition as received, normal wear and tear excepted. Any damage beyond normal wear and tear may result in additional charges.
Late returns may incur additional rental fees. We will provide clear information about return dates and locations when you rent equipment from us.
Service Modifications
If you need to modify your event decoration service after booking, please contact us as soon as possible. We will work with you to accommodate reasonable changes, though modifications may affect pricing and availability.
Significant changes requested close to the event date may incur additional fees due to the need to reorder materials or adjust staffing. We will always discuss any additional costs with you before proceeding.
Warranty and Guarantee
We stand behind the quality of our workmanship and materials. All installations and decorations come with a guarantee covering defects in workmanship for the duration of your event.
If you experience any issues with your event decoration that are covered by our guarantee, please contact us immediately. We will arrange for inspection and, if necessary, repair or replacement at no additional cost to you.
Australian Consumer Rights
Our return policy is in addition to your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have services repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. These rights cannot be excluded or limited by our return policy.
Contact Us
If you have questions about our return policy or need to initiate a return or cancellation, please contact us:
Gluzarinpraxylon
114 Smith St
Pendle Hill NSW 2145
Australia
Phone: +61 420 221 221
info@gluzarinpraxylon.world